To protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
This notice applies to all information collected or submitted on the myclaimshub.co.uk website. On some pages you can make requests and notify us of new claims. The types of personal information collected on these pages are:
We use email addresses to request further information regarding your claim, update you on your claim to answer any e-mails that we receive from you. Similarly we use contact telephone numbers for the same purposes. Your information together with any information collected by us about you may be used for the processing of your claim, research and statistical purposes and for crime and fraud detection and prevention purposes including money laundering. It may be transferred to a service provider or agent in another country, including countries outside the European Economic Area for any of these purposes.
The information collected may be made available to other insurers for underwriting and claims handling purposes and by using this website you give consent to CEGA Group Services Limited and its authorised agents seeking information from other insurers to confirm any information presented.
We never use or share the personally identifiable information provided to us online for uses unrelated to those described above without also providing an opportunity for you to opt out or otherwise prohibit such unrelated uses. It will never be supplied to anyone outside CEGA Group Services Limited, unless we are obliged to disclose it by law, as part of our normal claims handling process or the prevention of fraud.
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 2018 and General Data Protection Regulation.
Cookies are only used on the website myclaimshub.co.uk where necessary to store technical information and not personal information.
Our website uses up to five cookies. A cookie is a small file of letters and numbers. The cookies we use are ‘analytical’ cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
The cookies we use are from third party services that help make your experience on our website better. The list of cookies used is below.
|PHPSESSID||Cookie native to PHP and that allows this website to store state data during the browser session. Used during the claim notification process.||Session only|
|cb-enabled||Used to remember your choice to close the cookie banner.||1 years|
|_ga||Google Analytics cookie used to distinguish users.||2 years|
|_gat||Google Analytics cookie used to throttle request rate.||10 minutes|
|APISID, CONSENT, HSID, NID, SAPISID, SID, SSID||Third party cookies used by Google reCAPTCHA to generate images to help protect this website from "spambots".||2 years|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies or the support page for your web browser.
Additional information on cookies and online privacy can be found on the Information Commissioner’s Office website.
If you are under 18, please get your parent / guardian's permission beforehand whenever you provide personal information to the myclaimshub.co.uk website. Users without this consent are not allowed to provide us with personal information.